Refund & Returns Policy

Refunds and Returns Policy for supercleanmachinery.com

Effective Date: 14th July 2023

Thank you for shopping at supercleanmachinery.com, operated by Sharp Industries. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

  1. Returns Eligibility:

1.1 Return Period:
You may initiate a return within 30 days from the date of purchase. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please ensure that all accessories, manuals, and any promotional items are also returned.

1.2 Exclusions:
The following items are not eligible for return:

  • Items that have been used, damaged, or are not in their original condition.
  • Items marked as non-returnable or final sale.
  1. Return Process:

2.1 Initiation:
To initiate a return, please contact our customer support team at the provided email address or through our customer support portal. Please provide your order number, the reason for the return, and any relevant details.

2.2 Return Authorization:
Upon verifying your eligibility, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

2.3 Packaging and Shipping:
Please ensure that the item is securely packaged to prevent damage during transit. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

2.4 Tracking and Proof of Delivery:
We strongly recommend using a trackable shipping service and obtaining a proof of delivery. We are not responsible for items lost or damaged during return shipping.

  1. Refunds:

3.1 Inspection and Processing:
Once we receive the returned item, it will undergo a thorough inspection to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund within a reasonable timeframe.

3.2 Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

3.3 Non-Refundable Items:
Original shipping charges, if applicable, are non-refundable. In some cases, a restocking fee may apply, and we will notify you in advance if such fees are applicable.

  1. Damaged or Defective Items:

4.1 Inspection and Resolution:
If you receive a damaged or defective item, please contact us immediately. We may request photographic evidence or other supporting documentation. We will evaluate the issue and provide you with a resolution, which may include a replacement, repair, or refund.

  1. Customer Support:

If you have any questions, concerns, or require assistance regarding returns or refunds, please contact our customer support team:

Email: jaicte37@gmail.com
Address: Darbhanga Colony Prayagraj.

We aim to address your inquiries promptly and provide satisfactory resolutions.

Please note that this Refunds and Returns Policy does not affect your statutory rights. We reserve the right to amend or modify this policy at any time without prior notice. Any changes will be posted on our website.

By making a purchase on supercleanmachinery.com, you acknowledge that you have read, understood, and agreed to the terms of this Refunds and Returns Policy.